Credit Removal

Good day I had an outstanding account at foshini and had been referred to SAYA RECOVERIES. I was told to pay an amount of R1852. 24 and my name would Cleared. I received my settlement letter on the 27th of August 2018 paid the outstanding amount and was told that my name would be cleared within 20 days of the payment. It has now been over 2 months. Is there any way I can get help from you?