Complain

My MTN account that was handed over to Saya Recoveries. I settled the full outstanding amount with Saya RECOVERIES, but since then I have received no confirmation from them acknowledging my payment. I have sent multiple emails to follow up, yet I have not received any response.

I also attempted to use your online chat service, where I was told that an agent would call me back. However, it has now been several weeks, and I am still waiting for any communication. This delay and lack of feedback is highly unprofessional and has caused me considerable frustration. I need immediate confirmation that my payment has been received and that my account has been updated accordingly.