1 reviews | Active since Jun 2016
Borderline Harassment and ZERO assistance
<p>I had a Planet Fitness account which was cancelled in April 2015. In April 2016 i start recieveing calls and call back notices regarding outstanding fees from one Miriam at Saya Consulting. I never recieved any kind of communication from Planet Fitness regarding reactivation of my account, no emails, nothing.</p> <p>Firstly, every call back I receive states a different amount outstanding.</p> <p>Secondly, upon receipt of the statement from Planet Fitness, it is clear that there were no charges From April 2015 to September 2015, and then Suddenly, membership fees, inconsistant with previous membership fees) suddely started to accummalate on my account. I then sent through the cancelation document to Mirriam, and after trying to convince me that the cancelation was not actually a cancelation, she finallly agreed that the words "successfully Cancelled" does indeed mean my membership was cancelled and informed me that she will follow up with planet fitness. a week later i start receiving "call back" emails - even though no calls were logged on my cell. i've already spent R227.90 on calling you back, and i am no longer calling you back. You can call me when you have an answer from Planet fitness (either the contract signed by myself in October 2015 or the letter i signed giving planet fitness permission to activate my account in October 2015. If you cannot supply me with either of these, because they do not exsist, you can call me to let me know that Planet fitness will apologise to me for damaging my good name, and will revert the charges made to my account. I am Waiting to hear back from you. Regards, Liezl Westpfahl</p>
Dear Ms Westpahl,
Thank you for your communication received.
You are correct in stating that your Planet Fitness account has been cancelled since April 2015. Upon investigating the matter we noted that the monthly billing were unfortunately not stopped, thus the account being back with Saya Recoveries for collections.
We have received confirmation from Planet Fitness that the incorrect billing after your account has been cancelled, has been cleared and your balance with Planet Fitness is now on R0.00.
We apologise for any inconvenience caused in this process.
An updated Planet Fitness statement will be sent to your email today to confirm that you no longer have any obligation towards your Planet Fitness account.
Trust it is in order and wish you a lovely day further.
Kind Regards,
Saya Recoveries
Dear Ms Westpahl,
Thank you for your communication received.
You are correct in stating that your Planet Fitness account has been cancelled since April 2015. Upon investigating the matter we noted that the monthly billing were unfortunately not stopped, thus the account being back with Saya Recoveries for collections.
We have received confirmation from Planet Fitness that the incorrect billing after your account has been cancelled, has been cleared and your balance with Planet Fitness is now on R0.00.
We apologise for any inconvenience caused in this process.
An updated Planet Fitness statement will be sent to your email today to confirm that you no longer have any obligation towards your Planet Fitness account.
Trust it is in order and wish you a lovely day further.
Kind Regards,
Saya Recoveries
