MK
Mpendulo K

1 reviews | Active since Feb 2015

13 Feb 2015, 10:00

Billing after 24 months contract lapsed

I signed up for a 2 year contract with Nashua Mobile. I paid the contract for the duration of the 2 years. I lost my phone therefore I was no longer using the service as the agreed period had lapsed. No communication was received about my contract continuing or any outstanding fees. YEARS after my contract ended with Nashua I receive a call from Saya Recoveries that I owe them R2000 for a service that I didnt use. When I ask why I wasnt informed 3 months without paying, I 'm advised that there was some admin which was taking place, I am not prepared to pay for a service that I didnt use and after paying for the service I agreed on. Please assist as this might ruin my credit rating.

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Replies (1)
Saya Recoveries
Saya Recoveries's reply16 Feb 2015, 15:59
Official
Hello KholwaM,

Trust you are well. Thank for your feedback, we appreciate your concerns. One of our consultants has contacted you and explained the contract fully to you. We hope that was to your satisfaction. Please contact us should you require any other information. Thank you.