Bad service and Overcharged

Day light ******* and Very Rude Unprofessional Agent.. I am being overcharged and when I call in and query regarding that no one has more information due to the Admin team not available or agent don’t have excess to the mails ,everyday I am being charged a fee sms of R3.45 since I was advised their system automatically send sms every day then R24.15 for calls which is I don’t receive and don’t understand why one would receive calls where payment was made ? And R24.15 for letters being sent by emails which I don’t receive any emails from this company and I have ask them to send me dates where those emails where sent because that amount is being charged? Invoice was sent with the Outstanding commission fee of R585.34 for the 07/01/2022 which is I don’t even know when I ask Paballo the last agent I spoke with she said she doesn’t even know that even the team leader disputed that I have received that invoice she doesn’t even know what I am talking about then I did advised that I will forward an email and their calls cut and the call you back and I am being charged for that ? So daily this Company Charged me? I wanna report this to Ombudsman this is ******* and can they please sort their system out to avoid sending 5 sms in a daily which I need to pay for that ? Isn’t like proof of payment isn’t received? Can this company sort this out and I have asked for the last call recording of the agent that called me where she says I have made an arrangement with her ? Like their agents call me almost daily to offer a discount that I am not interested,MTN this was worst company you choose to do collection for you ,retrain those agents their very rude and send incorrect information