Bad service

Bad experience I am not sure if customer service is their priority. Agents speak in between themselves in vernacular, transfer you without your knowledge you just see yourself hooping from agent to another. Deli was so rude to in the PLANET FITNESS department I have been paying this acc since 2018 but I was contracted to 24month and apparently I still owe when I tried finding clarity I couldn't. The very same Deli was so eager to escalate my query to the manager when I complained with her service. Following day I spoke to the manager didn't feel much help too I guess they know they protected. They take down your numbers but don't call back more than 3times and the end of the day I was told she can't help me she is knocking off rushed to dismiss me as if it was my fault. QA department must do something there Bad reception