SQ
Sihle Q
1 reviews | Active since Aug 2015
31 Aug 2015, 09:38
Bad Attitude
I called to enquire about a text sent to me this morning requesting I pay an amount I know nothing of. The consultabt started shouting me being rude and then cut me off while i was speaking. For someone working at a call centre I'd expect better service from them but I got the opposite. If only I got her name I would name and shame her! Very rude!
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Replies (1)
Saya Recoveries's replyOfficial
31 Aug 2015, 10:13Hello Hlena,
Dear Ms Sihle Qekeleshe,
Thank you for your communication above.
As discussed telephonically a bit earlier this morning, a payment arrangement was made between yourself and our offices on the 21st of August 2015. The payment plan is still in place, thus you receiving an automated message as reminder of payment due. Payment has now been subsequently made directly with Planet Fitness on the 25th of August 2015 and not yet reflecting on our file.
The payment note will be updated and payment allocated once payment file received from our client.
Trust it is in order and thank you for your time to resolve the matter.
Kind Regards,
Saya Recoveries
Dear Ms Sihle Qekeleshe,
Thank you for your communication above.
As discussed telephonically a bit earlier this morning, a payment arrangement was made between yourself and our offices on the 21st of August 2015. The payment plan is still in place, thus you receiving an automated message as reminder of payment due. Payment has now been subsequently made directly with Planet Fitness on the 25th of August 2015 and not yet reflecting on our file.
The payment note will be updated and payment allocated once payment file received from our client.
Trust it is in order and thank you for your time to resolve the matter.
Kind Regards,
Saya Recoveries
Saya Recoveries's reply31 Aug 2015, 10:13
Official
Hello Hlena,
Dear Ms Sihle Qekeleshe,
Thank you for your communication above.
As discussed telephonically a bit earlier this morning, a payment arrangement was made between yourself and our offices on the 21st of August 2015. The payment plan is still in place, thus you receiving an automated message as reminder of payment due. Payment has now been subsequently made directly with Planet Fitness on the 25th of August 2015 and not yet reflecting on our file.
The payment note will be updated and payment allocated once payment file received from our client.
Trust it is in order and thank you for your time to resolve the matter.
Kind Regards,
Saya Recoveries
Dear Ms Sihle Qekeleshe,
Thank you for your communication above.
As discussed telephonically a bit earlier this morning, a payment arrangement was made between yourself and our offices on the 21st of August 2015. The payment plan is still in place, thus you receiving an automated message as reminder of payment due. Payment has now been subsequently made directly with Planet Fitness on the 25th of August 2015 and not yet reflecting on our file.
The payment note will be updated and payment allocated once payment file received from our client.
Trust it is in order and thank you for your time to resolve the matter.
Kind Regards,
Saya Recoveries