Say it Creative Online Shop-Horrific Ordeal!

This review is a follow-up to my review "Say it Creative Customised gifts". Made necessary because i was forced to improve my rating before my money was paid back. Please take some time to read my experience as well as the countless other experiences similar to mine with this service provider.

I made contact with this establishment in January to place a small order of items which I intented to distribute to my wedding party on 30th March. I paid my full balance to "activate"my order on the 4th of February, I sent examples of what I wanted and clearly stated that i needed to be contacted by the design staff as I wanted to make a few adjustments to the design of the example images. I was told that pick-up was provisionally booked for the 27th February and that a designer would contact me shortly with design proofs before the order would be made. I contacted the company again via email several times throughout the course of February asking about the design proofs. Each time, i recieved the exact same response "the disigner will be with you shortly, please be patient".

27th February came and went and still i had not been contacted by the designer. At this point I was livid after having paid for the order in full. Again i was told that the designer woud contact me and pick-up was changed to the 5th march. on the 1st march, i emailed saying that if the designer was not in contact with me by the end of the day, i would require a refund. No contact and the 5th march came and went, so i started getting really upset. and requested a refund on the Monday telephonically. I was told the refund would be processed immediately once my banking details were provided. When i hung up, I emailed them immediately. i called on the Tuesday to enquire and was rudely told that payment would be made either that day "when they had time"or the following morning. needless to say - no payment was recieved, because on Friday morning i called again demanding a POP. I was then emailed a POP dated for that same day (Friday the 9th march). Not even 30min later i was telephonically contacted by the owner who told me that she had reversed the payment. She threatened to withhold my money until I removed or adjusted my Hello Peter review Entitled "Say it Creative Customised Gifts". Ofcourse, because I had no other choice, I upgraded my review in order to get my money back. She then told me that my order had been ready since the 27th and I didnt collect it, so she couldnt understand why i wanted my money. I was so upset at being handled like a child and a *****, especially since the multiple correspondence from her staff indicated that my order was not even processed yet, neever mind complete. I decided to visit the store premesis in Randfontein on the West Rand, and had told myself that if my order was there, I would humbly take it and let her keep the money.

Once at the store, I entered into a verbal discussion with the owner, and it became very clear to me that she had no idea about the previous discussions between myself and her staff. She said the order was definitely complete, at which point i asked her how that was possible after i clearly requested to be contacted for exact specifications and after the staff kept telling me the designer had yet to create the design proofs. The owner then enlisted the staff member to start looking for my order, through a pile of boxes and polystirene on the floor of the workshop, which was very clearly only a pile of trash yet to be discared. Knowing that my order was definitely not there i started to leave the store. The owner told me that once her staff had "found the order"she would whatsapp me images immediately.

It has now been 4 days, i still have not recieved any correspondence from them. So i know in my heart that i was right in assuming that order was never completed. Although i did recieve my money I even had to resort to transffering all my money from the account they had the information to sothat they cannot reverse the payment again.

Should you be reading this review, i encourage you, dont base your decision on my review alone. Take a moment to read the other numerous reviews on them. With similar stories and upset customers, highlighting tales of drunk employees delivering completely incorrect order, half complete orders and several full payments with no delivery.

Please be informed before entering into an order with these individuals.