JT
Jessica T
1 reviews | Active since Mar 2018
09 Mar 2018, 13:05
Say it Creative, Customised Gifts
Absolutely Shocking Client Services.
They require payment upfront and promise delivery/collection in approximately 3 weeks.
I ordered Wedding gifts for my bridal party and asked for delivery before 27/03.
I paid in full on 04/02 with collection on 27/02. On 15/02 I made contact, still had not began on order. On 21/02, still had not begab on order. On 27/02 still had not began on order. On 01/03 still had not began on order. On 05/03 I finally asked for a refund. And even then I had to beg for my money on a daily basis.
If you are looking for a supplier to help you with customised goods. Stay FAR AWAY from Say it Creative
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Replies (2)JT
Jessica T's updateReviewer Update
09 Mar 2018, 13:22After a conversation with the owner, a promise was made to refund my money.
It seems the problem occured with a communication breakdown between staff. The order was made, but this was not relayed to me.
I must say, Jamie offered excellent customer service and I would recomnend asking for him specifically when placing and order
JT
Jessica T's update09 Mar 2018, 13:22
Reviewer Update
After a conversation with the owner, a promise was made to refund my money.
It seems the problem occured with a communication breakdown between staff. The order was made, but this was not relayed to me.
I must say, Jamie offered excellent customer service and I would recomnend asking for him specifically when placing and order
JT
Jessica T's updateReviewer Update
13 Mar 2018, 11:56A side note 4 days after last contact with owner:
on Friday , I received POP from the owners bank. After having been assured by a staff member that the money would be paid in on the Tuesday (obviously it was not). Not even 30min after recieving this proof i was contacted by the owner telephonically and she very rudely threatened me saying she reversed the payment because I reviewed her on Hello Peter. She then said she refuses to pay my money back until I remove the Hello Peter Comment. Therefore, the post above was made under duress.
She then went on to say that the order was completed on the 27th Feb, and I never collected. In the interest of fairness and second chances. I told her that, if she can give me the order immediately (since it was done) I would pay her the full amount. Staff started going through, what was obviously trash in the back workshop area "looking"for my products. The owner said she would contact me when the glasses were found later that day. Up until now, I have not recieved any contact from her. Which leads me to believe that very obviously, the order being complete was such a lie.
As a final note, i would just like to remark on the absolute unprofessionalism that was displayed to me. Accusing me, of unnecessarily "demanding"a refund. When, very clearly, the facts were not looked into before such accusations were made.
For all those, who happen upon this post and this comment, I encourage you to look at some of the other reviews of this company. Although there are a few good reviews, the overwhelming majority are absolutely shocking. Think twice before you purchase from them.
JT
Jessica T's update13 Mar 2018, 11:56
Reviewer Update
A side note 4 days after last contact with owner:
on Friday , I received POP from the owners bank. After having been assured by a staff member that the money would be paid in on the Tuesday (obviously it was not). Not even 30min after recieving this proof i was contacted by the owner telephonically and she very rudely threatened me saying she reversed the payment because I reviewed her on Hello Peter. She then said she refuses to pay my money back until I remove the Hello Peter Comment. Therefore, the post above was made under duress.
She then went on to say that the order was completed on the 27th Feb, and I never collected. In the interest of fairness and second chances. I told her that, if she can give me the order immediately (since it was done) I would pay her the full amount. Staff started going through, what was obviously trash in the back workshop area "looking"for my products. The owner said she would contact me when the glasses were found later that day. Up until now, I have not recieved any contact from her. Which leads me to believe that very obviously, the order being complete was such a lie.
As a final note, i would just like to remark on the absolute unprofessionalism that was displayed to me. Accusing me, of unnecessarily "demanding"a refund. When, very clearly, the facts were not looked into before such accusations were made.
For all those, who happen upon this post and this comment, I encourage you to look at some of the other reviews of this company. Although there are a few good reviews, the overwhelming majority are absolutely shocking. Think twice before you purchase from them.