Absolutely Pathetic Service and a Bunch of *****

I had thee most pathetic service from Say It Creative. On 02/02/2018 I selected the products I wanted and made payment the same day. I was told the designer will be in contact with me to confirm my order. A few days later no one contacted me as this was meant to be one of the Valentines gifts for my partner, I was getting abit worried so I called and Charne told me that the designer will email me the puzzle to check if i was happy with it. Another 2 days later - no response. I emailed, no reply. Called again and was told that the designer will definitely email me... she didnt! On 12/02/2018 I get an email asking me to confirm the names on the vouchers and puzzle which I had already sent through on 02/02/2018. I was highly annoyed as it was 2 days before Valentines Day and they still didnt get the order right. After 12pm on 13/02/2018 I received the parcel and when I started to put the puzzle together, there were pieces missing!!! I only received 98 pieces for a 125 piece puzzle and I was told that Happy Valentines Day would be written on the puzzle but it wasnt! I was highly annoyed so I called the company and asked why this was - nobody had answers for me. Was told that the manager would call me back which she didnt, I called back at 4pm and she said that there was nothing she could do and she would send a new puzzle to me on 15/02/2018. On 16/02/2018 I still did not receive the puzzle so I called and spoke to Charne again and she guaranteed me that i will receive the puzzle the following Tuesday which did not happen either! I requested my money back which I received on 28/02/2018. Absolutely appalling service, I was not kept in the loop about the order, extremely unprofessional and a bunch of ***** if you ask me. I will NEVER be supporting this company or recommending them to anybody!!