0 for Customer Service

Placed my order and made payment on Feb 13th. I was advised on Tuesday Feb 26th that my order was ready and that the Courier company will pick up the parcel by Thursday/Friday - and that I will receive my parcel early in the new week.

I sent a follow up on March 6th for a tracking number as I hadn’t received the package, and received a response that same day saying they would follow up with the courier and get back to me. That was the last time I heard from them.

I’ve sent many follow up emails, and I’ve tried to call a few times. I eventually sent an email on March 22nd requesting a refund, and then an sms on March 26th. I’ve even said to them that I don’t want to resort to a public complaint because I understand that things don’t always go according to plan, but it seems it’s the only way to get a response as I haven’t heard a word regarding my package. This has been a lesson to read reviews BEFORE placing an order with a company.