Poor service

<p>I submitted a vehicle accident claim on 15/7. Not getting any feedback. Called yesterday and spoke to claims consultant Elizabeth at 10:15 in the morning. She was to contact assessor and call me back. Tried getting hold of her the whole day and forever not available not her manager either. When I finally spoke to her at 15:00 she again advised she will call me back which didn't happen. This is ridiculous and it is my first claim. I will definetely be cancelling my policy with them. Can me claim be sorted please!!!!!!!!!!</p>