pathetic service and customer relations!!!!!!!

<p> <br /> <br />‎Tamzin Bhagwandin‎ to Hellopeter.com<br />10 September at 10:53 · BlackBerry Smartphones App<br /> · <br />I have a complaint and am hoping u guys can help us out. My boyfriend was involved in an accident on the 22nd of july 2016. The driver from the other vehicle had his vehicle towed away by help24 as they had insurance and said they would get his vehicle repaired. Since then we have been having an endless amount of problems, the owner of the other vehicle paid for his vehicle to be released from the impound but left my boyfriends vehicle there whereas he had to get his vehicle out himself @ a cost of R11000 we contacted the insurance company GIB and asked for assistance as we wanted our money back and they assisted us by asking for the documents required to do the 3rd party claims. The insurance company GIB has been helpfull thus far but the 3rd party claims which is done by SAXUM RETAIL is absolutely pathetic and had not been able to give us any kind of feedback till date, everytime we phone the lady is either not available or on lunch and she refuses to take my boyfriends calls as he is a foreigner but the minute that I phone she takes my calls but only says she will get back to me but never does. We are really fed up and need some serious assistance as its going for 2months now and still ntn has happened and he needs to get his vehicle repaired as it is his means of work and livelihood. Please if anyoneone can assist with this please do. We have even threatened with legal actions but these people just have a don't care attitude and absolutely no customer service s****s</p>