No service - no feedback - 5 months claim still pending

<p>In March my car was hit by an Uber Car. We filed a claim and submitted all the documents required.</p> <p> </p> <p>I keep sending emails and request that someone get back to me. I phone and get bounced from desk to desk until i eventually find out 2 months down the line that i need to speak to Charmaine Sathekge. Her first statement is that she hasn't had much as she is very busy [ we are all busy woman not just you ]. Total **** that she is [ she works in the legal department ] i get the usual run around and told that my claim can take 3 YEARS TO BE SORTED OUT. </p> <p> </p> <p>Anyway i get told that i need to submit some more info and get promised that i will get an answer within the next week with a call back. </p> <p> </p> <p>We are now in July and as i am writing this i just tried to call them - got bounced a few times until i landed on some guy's desk - sounded like i was annoying him with my request for an update. I ask to speak to charmaine but get told that she is busy and will call me back.</p> <p> </p> <p>I wonder how this company is still in business today!! what service are they even offering? or is it the heaven of the "claims that never get paid?"</p> <p> </p> <p>My advice - as soon as hear you have to deal with this company - Refuse! Find another way.</p> <p> </p> <p>From a very patient guy.</p>