Abysmal service after car written off!

<p>Someone went through a stop street and my car had to be written off. Took Saxum 12 days to register my claim. It then took them another 13 days to get around to ask me for a settlement value from MFC. Once that was sorted I eventally returned their Agreement Of Loss on 23rd June. That was the last I have heard from then. Warning letters from MFC alerted me to the fact that Saxum had not settled the claim. I eventually had to physically go to their underwriters, Anderson Underwriters and sit in their office for 2 hours until I had a Proof of Payment, which they only sent because I was there!. This was 6 and a half weeks after I returned the AOL. Now I have a bill from MFC because Saxum have ******* systems and didn't settle my claim timeously. Have sent a letter insisting they settle with MFC but silence as before. I can see I will have to resort to the small claims court to get satisfaction. Unbelievably horrific customer service!</p>