Absolutely horrific claims process - 2 months and counting ....

<p>I've never dealt with somneone less capable of processing a claim in my entire life. For every 1 step you move forward, the consultant moves it back 2 steps with a question around something that has already been covered, or a document that has already been sent. You then get told that the pressure you're putting the concultant under is not fair, because they're "doing their utmost best". Once you complete navigating the minefield of everyone's emotions and the end is in sight, the consultant hands you over to their manager because "clearly you are unhappy with the service I am providing". Each exchange by email takes 24-48 hours and at least 2 follow ups before you get a response. Normally the response does not address the question that was originally asked. Not worth trying the phone, they never answer, if someone does, the message never gets to the person dealing with your claim. <br /><br />I wouldn't say I am unhappy with their service. I really don't know. As soon as I get service of any kind, I'll make a call on my relative happiness or lack thereof. I am now in a holding pattern while I wait for a "manager".<br /><br /><br /><br /></p> <p>All this while my UBER car waits for repairs to get back on the road, and my driver sits at home with zero income, because someone isn't mentally or emotionally eqipped to handle a straightforward car accident insurance claim.<br /><br />IF I wasn't living this nightmare, I would believe this level of incompetence was possible.</p>