1 reviews | Active since Apr 2013
Bad advice, bad workmanship
my experience: defective fabric, advice on fabrics was plainly wrong, not flexible in customer service, product looks very from what is advertised.<br> <br> On one hand the company is very professional for order placing and their service offer via chat and email response time. Also manufacturing time and communication in general was good.<br> On the other hand I made inquiries about \semi block-out\" fabrics to make sure they are suitable. And the way <br> they were described to me and what I have seen from other vendors it sounded all fine as I wanted to have lots of block out.<br> <br> Aber when products were delivered not only the quality was bad that every single roman blind hat damaged fabric (woving defects) but to the worst it was not anywhere a block-out fabric letting it so much light.<br> But I was just told the fabric blocks out vision and light. Doesn't any fabric do? <br> Also roman blinds picture<br> They offered a return and redoing of the exact blinds again. I asked to change the handle from left to right but they refuse. I don't see any reason in it. The also refuse any other complaints. Communication in this regard was much worse than before as I have experienced it.<br> <br> I wasted a lot of money!"
Could you please provide us your order number? We are unable to track your order with name or email.
We take exceptional pride in our customer service, if you can provide your order number we will have our director review and contact yourself immediately.
Blinds Direct Support Team
Could you please provide us your order number? We are unable to track your order with name or email.
We take exceptional pride in our customer service, if you can provide your order number we will have our director review and contact yourself immediately.
Blinds Direct Support Team
Supervisor has reacted professionally after gotten all details of the case and a full refund was granted. Hats off to that. That doesn't happen often although some bitter taste in between when my complaints were ignored at first (a star off to that).
But overall they look very professional and have a good shopping system.
Supervisor has reacted professionally after gotten all details of the case and a full refund was granted. Hats off to that. That doesn't happen often although some bitter taste in between when my complaints were ignored at first (a star off to that).
But overall they look very professional and have a good shopping system.
