No guarantee and poor service

<p>On the 22 March 2016 I purchased a pair of Saucony running shoes at Sportsman's Warehouse in Fourways Crossing for R2100. I must point out that I do not run but I do walk most mornings and use them for gym. This means that effectively the shoes were worn for about an hourand a half every day of the week and for 8 hours over weekends. About 4 weeks ago I noticed that the lining of the inner heal of the left shoe had developed a hole. The right shoe however was still perfect. Last week I returned them the Sportsman's Warehouse where they informed me that the Saucony representative would have to evaluate the shoe first. The following Tuesday the rep called me to let me know that as far as they are concerned it is not a shoe manufacturing failure and accordingly they would not honour the guarantee. I explained to him what little use the shoe has actually experienced but to no avail. As far as he was concerned, at the age of 52 I simply don't know how to tie my laces properly. Incidentally, I tie both left and right shoes in the same way. Over the last 30 odd years I have owned numerous running shoes, all used for the same purpose. I have had one occurrence about 15 years ago of the inner heal lining perishing on a pair of New Balance shoes at 9 months and they promptly replaced the shoe. The Nike shoes that I used before the Saucony shoes are still with me after 18 months of use but obviously the support structures have started to give way. To me this is simply an excuse for Saucony to refuse to honour their own guarantee. This pair of shoes was not exactly cheap and were certainly the most expensive running shoes I have ever bought. It is needless to say the last Saucony product I will ever buy.</p>