TERRIBLE SERVICE

Today I tried to get some things sorted out on their website and was advised to phone in. I phoned in and Faith tried to help me, but was not authorised to do so and said someone would phone back. My comments:

1. The welcoming message on the phone was ridiculously long and was done during Covid. At least 4 years old! 2. The phone line was terrible. I had to ask repeatedly for information to be repeated. 3. The authentication was poor and questions asked sounded like a **** call and some were totally unsuitable 4. The so-called help information was anything but. 5. Now I can no longer login and must start all over again - from further back.

Not an organisation that cares about customers.