Poor service

I recently had a unit trust transferred from the Satrix Investment Platform to the Satrixnow Platform. An agent at Satrixnow confirmed that the transfer did take place but one month later there is still no unit trust in my account. The money seemed to have disappeared into thin air. Numerous calls to the agent had so far not resolved the issue or gave any clear answers. Lately they do not respond to my emails at all. As soon as this is resolved Í'm withdrawing all my funds from Satrix and taking it to my financial adviser where I always received excellent service.