Non-Existent Customer Service

On 5 Feb 2020, I lodged a request to have my funds and portfolio moved from my old Satrix account to Satrixnow account (Ticket: #520204). A follow up email was sent on 20 Feb, 27 Feb, 28 Feb.

Busani apologized on 4 March and blamed the delay on migration. He further committed to prioritizing my request; a commitment which he blatantly never honoured. On 30 April, I sent another reminder which was never responded to.

Your customer service is appalling. I have all been working from home since 3 March but I still prioritize clients. They pay my bills and salary at the end of the day. Covid -19 is no excuse for such customer disservice.