Continuous frustration with Satrix's communication

Satrix contact center is not working...I get a voicemail when I call saying it is due to the lockdown that it is down. That is I understand. What I don't understand is that the voicemail also says that "one should send them an email" of which I did on the 15th of this month but until today I have not received a reply from them. My money is currently hanging in limbo, not invested and I am getting no communication from them.