1 reviews | Active since Nov 2016
Worst investment company
<p>Worst investment company ever. They cant even change your banking details so that you can redeem your money. Absolutely pathetic, allan gray is 100 times better, never had any issues with them. Will never refer anyone to Satrix they constantly need documentation from you and have reasons why they cant execute your instructions.</p>
Dear Jamine,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the low service levels you have experienced through our call centre and the frustration this may have caused. As discussed, I will personally see to it that your transaction is handled in an efficient and professional manner to the end.
I will also investigate the problem on our online portal and see to it that this gets resolved soonest.
Your feedback is highly appreciated and we will use this opportunity improve on our service levels.
Kind regards
Thembeka Khumalo
Client Relationship Manager
Dear Jamine,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the low service levels you have experienced through our call centre and the frustration this may have caused. As discussed, I will personally see to it that your transaction is handled in an efficient and professional manner to the end.
I will also investigate the problem on our online portal and see to it that this gets resolved soonest.
Your feedback is highly appreciated and we will use this opportunity improve on our service levels.
Kind regards
Thembeka Khumalo
Client Relationship Manager