Withdrawal

I have investment accounts with SATRIX, of which two I have had for more than 3 years. On 9th July 2021 I arranged for a withdrawal of some funds. I followed all the necessary steps/procedure to withdraw funds from the ETF and Unit Trust accounts. I received an email confirming the said withdrawal. My SATRIX account was debited but the funds were not paid in my banking account. I was told this query was escalated to their finance department. As I am writing to you I am still waiting for my funds or at least the decency of how far are they is resolving this query. I obviously made this withdrawal for a purpose. Now I am in breach of an agreement with the party I required the funds for, and I am likely to lose the deal or will incur a penalty