Terrible , not even once

<p>This involves ETFSA + AOS ONLINE + SATRIX INVESTMENTS</p> <p>I have a complaint to lay, on the 10th of August i put a repurchase claim in via the AOS online portal, i received an sms stating : your repurchase instruction for your ETF investment revived on 10/8/2016 from the number ********** ********** 2</p> <p>On the online portal i was able to view the dbx mcsi usa repurchase transaction sitting in the repurchase are of the portal for the 5 full working business days , including the 2 days over the weekend so in total 7 days. on the 6th day when the investment should be closed and the funds paid over, i noticed that the repurchase was removed and my investment still in the portfolio.</p> <p>I called in and asked to speak to the manager as to why this happened as the funds were and are needed for this coming Friday.<br />the manager MR Sempe , told me he will investigate and contact me within half an hour. i haven't received a call back and calls through to the call center go un answered. i tried calling the line he gave me ********** but to no avail.</p> <p>I was told that someone contact me on the 11th and told me my application wasnt processed and that the repurchase was cancelled, that i put the phone down as well.</p> <p>I would like to then know why there was no follow up call or email , sms nothing for the full waiting period. even on the portal the repurchase instructions sat there for the full period.</p> <p>I may have answered the call and thinking it was some spam marketing call put it down before any information was relayed to me im sure you could agree that spam calls are annoying and having to sit through the full conversation is not ideal.</p> <p>but i want to state that there should have at least been a follow up email or sms or some form of contact to notify me that they tried to contact me , that they cancelling the repurchase for which reason im still unaware of as i have comp**** with everything.</p> <p>I think its exceptionally bad business and am extremely unimpressed.</p> <p>I have tried calling Mr Buthi Sempe numerous times for updates and not a single person in management will take my call.</p> <p>Im adding this email to hellopeter and lodging a complaint as i cant seem to get any help with this what so ever.</p>