slow service

Item: Satrix Investments
Rating: 2
Author: Daryl D

Hi I put through a repurchase request over the net at 6:41 on 19/1/18 and yet the monies that I requested is still not in my account. Why is it taking so long, they will most probably say there were computer problems,public holidays and the bank is the problem. still it is long to wait and don't accept their excuses.

Fund:- SATRIX Top 40 EFT Client No: ********** 8

Helpful (0)

Replies (3)

Satrix Investments's replyOfficial

26 Apr 2018, 10:20

Hi Daryl

Please accept my apologies for the poor service from Satrix.
I will investigate this matter and come back to you with a response.

Kind regards,
Thembeka Khumalo
Satrix Client Relationship Manager

Satrix Investments's reply26 Apr 2018, 10:20

Official

Hi Daryl

Please accept my apologies for the poor service from Satrix.
I will investigate this matter and come back to you with a response.

Kind regards,
Thembeka Khumalo
Satrix Client Relationship Manager

Daryl D's updateReviewer Update

26 Apr 2018, 15:41

Thanks, there were no missed calls on my cell for the 19/4/18. Regards Daryl Demmer

Daryl D's update26 Apr 2018, 15:41

Reviewer Update

Thanks, there were no missed calls on my cell for the 19/4/18. Regards Daryl Demmer

Satrix Investments's replyOfficial

26 Apr 2018, 16:22

Hi Daryl,

Thank you for taking my call earlier. As discussed, our administers have confirmed that payment has been released today.

I will send you more information on our SatrixNow platform .

Apologies once again for the inconvenience.

Kind Regards,
Thembeka Khumalo
Satrix Client Relationship Manager

Satrix Investments's reply26 Apr 2018, 16:22