Satrix Stole my money!

Item: Satrix Investments
Rating: 1
Author: Michelle V

I cancelled my investment account with Satrix late last year. Satrix has now debited money from my bank account. I've mailed them on the 4th of May trying to get them to reverse the money back into my account and fix their mistake. It is now the 14th which they said my money would be back in my account by, but it isn't!! Dis is unacceptable, so easily take your money then taking their sweet time to fix their mistake!!

Helpful (0)

Replies (3)

Satrix Investments's replyOfficial

14 May 2019, 16:03

Dear Michelle,

Please accept my apologies for the frustrating experience received from Satrix. I will investigate this matter on your behalf and get back to you with a response.

Kind regards,
Thembeka Khumalo

Satrix Investments's reply14 May 2019, 16:03

Official

Michelle V's updateReviewer Update

14 May 2019, 17:28

Hi Thembeka, How are you going to investigate when you don't even know the account number I had with Satrix?

Michelle V's update14 May 2019, 17:28

Reviewer Update

Hi Thembeka, How are you going to investigate when you don't even know the account number I had with Satrix?

Satrix Investments's replyOfficial

15 May 2019, 10:12

Hi Michelle,

I have retrieved your account details using your name, surname and mobile number. I will send you an email shortly to provide an update.

Kind regards,
Thembeka Khumalo

Satrix Investments's reply15 May 2019, 10:12

Official

Hi Michelle,

I have retrieved your account details using your name, surname and mobile number. I will send you an email shortly to provide an update.

Kind regards,
Thembeka Khumalo