JC
Jacques C
1 reviews | Active since May 2009
04 Feb 2020, 13:04
Satrix move to SATRIX NOW ? (still not done)
Dear Satrix, I have been a customer since Oct 2014 ...
I got an email that my portfolio was moved to SatrixNow on 28 Jan 2020
I have been checking for days now, emails ... no reply, and my portfolio is still on the "old system"
I am a bit shocked to say the least (why must a client follow up endlessly) ?
Helpful (0)
Replies (1)0
Replies (1)
Satrix Investments's replyOfficial
13 Feb 2020, 11:16Dear Jacques
Sincere apologies for the terrible service experienced. As discussed, I have sent you an email. Kindly provide me with the details around your complaint so that we can assist you promptly.
Kind regards,
Thembeka Khumalo
Client Relationship Manager
Sincere apologies for the terrible service experienced. As discussed, I have sent you an email. Kindly provide me with the details around your complaint so that we can assist you promptly.
Kind regards,
Thembeka Khumalo
Client Relationship Manager
Satrix Investments's reply13 Feb 2020, 11:16
Official
Dear Jacques
Sincere apologies for the terrible service experienced. As discussed, I have sent you an email. Kindly provide me with the details around your complaint so that we can assist you promptly.
Kind regards,
Thembeka Khumalo
Client Relationship Manager
Sincere apologies for the terrible service experienced. As discussed, I have sent you an email. Kindly provide me with the details around your complaint so that we can assist you promptly.
Kind regards,
Thembeka Khumalo
Client Relationship Manager