JK
Joe K
1 reviews | Active since Jan 2019
16 Jan 2019, 11:01
Satrix continues to disappoint!
I submitted a transfer request to Satrix (Ticket: #338740 - Portfolio transfer) to move my Satrix investment portfolio to EasyEquities on the 20 November 2018. To date this has not been done! Satrix has however sent an sms and a emailed saying that they ‘apologies for the frustrating experience’. Why is it taking sooo long? How many weeks/months does it take to do this transfer? Satrix's service or rather the lack thereof is why I am going elsewhere..
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Satrix Investments's replyOfficial
17 Jan 2019, 08:25Dear Mr Kirsch
Thank you for taking my call earlier and allowing my the opportunity to follow this up for you. Once again I do apologize for the poor communication from Satrix. In an attempt to regain your trust, I will, as agreed, be in touch with you during the course of the day and provide you with feedback.
Kind Regards,
Thembeka Khumalo
Thank you for taking my call earlier and allowing my the opportunity to follow this up for you. Once again I do apologize for the poor communication from Satrix. In an attempt to regain your trust, I will, as agreed, be in touch with you during the course of the day and provide you with feedback.
Kind Regards,
Thembeka Khumalo
Satrix Investments's reply17 Jan 2019, 08:25
Official
Dear Mr Kirsch
Thank you for taking my call earlier and allowing my the opportunity to follow this up for you. Once again I do apologize for the poor communication from Satrix. In an attempt to regain your trust, I will, as agreed, be in touch with you during the course of the day and provide you with feedback.
Kind Regards,
Thembeka Khumalo
Thank you for taking my call earlier and allowing my the opportunity to follow this up for you. Once again I do apologize for the poor communication from Satrix. In an attempt to regain your trust, I will, as agreed, be in touch with you during the course of the day and provide you with feedback.
Kind Regards,
Thembeka Khumalo