IL
Imran L
1 reviews | Active since Aug 2014
07 Aug 2019, 09:16
Satrix cannot even handle a simple support request on a mistake they made
Last week I sent Satrix a query about mistakes in the Tax Certificate they provided to me. Three days later I was told it had been forwarded to the relevant department and would be resolved in 2-3 days. 2-3 days later they close the ticket without sending me anything back.
I then reply to re-open the ticket saying I've heard nothing and they tell me to wait again. Today I receive an e-mail saying they haven't heard anything from me. Ridiculous. Can these people not even handle a trivial support request? And I"m supposed to trust them with my money?
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Replies (3)0
Replies (3)
Satrix Investments's replyOfficial
07 Aug 2019, 14:26Dear Mr. Lorgat,
Please accept my apology for the terrible service. i will look into your issue and give you a call shortly.
Kind regards,
Thembeka Khumalo
Client Services Manager.
Please accept my apology for the terrible service. i will look into your issue and give you a call shortly.
Kind regards,
Thembeka Khumalo
Client Services Manager.
Satrix Investments's reply07 Aug 2019, 14:26
Official
Dear Mr. Lorgat,
Please accept my apology for the terrible service. i will look into your issue and give you a call shortly.
Kind regards,
Thembeka Khumalo
Client Services Manager.
Please accept my apology for the terrible service. i will look into your issue and give you a call shortly.
Kind regards,
Thembeka Khumalo
Client Services Manager.
IL
Imran L's updateReviewer Update
13 Aug 2019, 13:52Hi Thembeka
A week has passed and I have not received any call from you. Instead, my ticket was closed for a second time without feedback. Today I received a one-liner from your support department that explained nothing. If I do not receive feedback promptly, I will look into transferring my entire investment portfolio to another company. I cannot deal with this mediocre level of service and still trust you with my hard-earned savings.
Kind regards
Imran
A week has passed and I have not received any call from you. Instead, my ticket was closed for a second time without feedback. Today I received a one-liner from your support department that explained nothing. If I do not receive feedback promptly, I will look into transferring my entire investment portfolio to another company. I cannot deal with this mediocre level of service and still trust you with my hard-earned savings.
Kind regards
Imran
IL
Imran L's update13 Aug 2019, 13:52
Reviewer Update
Hi Thembeka
A week has passed and I have not received any call from you. Instead, my ticket was closed for a second time without feedback. Today I received a one-liner from your support department that explained nothing. If I do not receive feedback promptly, I will look into transferring my entire investment portfolio to another company. I cannot deal with this mediocre level of service and still trust you with my hard-earned savings.
Kind regards
Imran
A week has passed and I have not received any call from you. Instead, my ticket was closed for a second time without feedback. Today I received a one-liner from your support department that explained nothing. If I do not receive feedback promptly, I will look into transferring my entire investment portfolio to another company. I cannot deal with this mediocre level of service and still trust you with my hard-earned savings.
Kind regards
Imran
Satrix Investments's replyOfficial
13 Aug 2019, 16:32Dear Imran
Profound apologies for this. I did try to call you last week and the call went to voicemail. That said however, I ought to have made more attempts to reach you and I apologize for not doing so. I have sent you and email and left a voicemail on your phone.
Kind regards,
Thembeka Khumalo
Profound apologies for this. I did try to call you last week and the call went to voicemail. That said however, I ought to have made more attempts to reach you and I apologize for not doing so. I have sent you and email and left a voicemail on your phone.
Kind regards,
Thembeka Khumalo
Satrix Investments's reply13 Aug 2019, 16:32
Official
Dear Imran
Profound apologies for this. I did try to call you last week and the call went to voicemail. That said however, I ought to have made more attempts to reach you and I apologize for not doing so. I have sent you and email and left a voicemail on your phone.
Kind regards,
Thembeka Khumalo
Profound apologies for this. I did try to call you last week and the call went to voicemail. That said however, I ought to have made more attempts to reach you and I apologize for not doing so. I have sent you and email and left a voicemail on your phone.
Kind regards,
Thembeka Khumalo