DC
Damien C
1 reviews | Active since Feb 2024
07 Feb 2024, 06:29
Satrix are the absolute worst. They don’t give a damn.
The SatrixNOW app does not work at all, it just crashes. I’ve tried the website on my PC and the iPhone app, both with the same result.
I’ve requested help five times now and I have received no response, other than automated responses asking if the problem is resolved.
I haven’t received correspondence from Satrix for YEARS, so I have no way of knowing what my balances are. I have no way of investing new money (it all just sits in my current account). I have no way of withdrawing my funds (they simply ignore my requests for help).
At this point I’m wondering whether something *****ulent is afoot, since there must be some reason they are preventing access to peoples’ funds.
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Replies (1)Satrix Investments's replyOfficial
07 Feb 2024, 10:06Dear Mr. Classen,
Thank you for taking my call earlier.
I sincerely apologize for any inconvenience you've encountered, and I appreciate your patience throughout this process. I trust that your experience will be smoother moving forward.
If you have any further concerns or queries, please don't hesitate to let me know. We are committed to ensuring your satisfaction, and your feedback is invaluable in improving our services.
Wishing you a pleasant day ahead.
Kind regards,
The Satrix Team
Thank you for taking my call earlier.
I sincerely apologize for any inconvenience you've encountered, and I appreciate your patience throughout this process. I trust that your experience will be smoother moving forward.
If you have any further concerns or queries, please don't hesitate to let me know. We are committed to ensuring your satisfaction, and your feedback is invaluable in improving our services.
Wishing you a pleasant day ahead.
Kind regards,
The Satrix Team
Satrix Investments's reply07 Feb 2024, 10:06
Official
Dear Mr. Classen,
Thank you for taking my call earlier.
I sincerely apologize for any inconvenience you've encountered, and I appreciate your patience throughout this process. I trust that your experience will be smoother moving forward.
If you have any further concerns or queries, please don't hesitate to let me know. We are committed to ensuring your satisfaction, and your feedback is invaluable in improving our services.
Wishing you a pleasant day ahead.
Kind regards,
The Satrix Team
Thank you for taking my call earlier.
I sincerely apologize for any inconvenience you've encountered, and I appreciate your patience throughout this process. I trust that your experience will be smoother moving forward.
If you have any further concerns or queries, please don't hesitate to let me know. We are committed to ensuring your satisfaction, and your feedback is invaluable in improving our services.
Wishing you a pleasant day ahead.
Kind regards,
The Satrix Team
