dD
dfreitaj D
1 reviews | Active since Dec 2016
26 Aug 2020, 21:43
Poor customer Service
A Company that is easy to investment money with but don't try and move your account to another Competitor. Lodged a request to move my account from them on the 29th July. After 47 Emails and phoning their Helpdesk. Still no joy. Even escalating to a Senior Manager? No joy. I get the impression the staff are poorly trained and haven't a clue what they are doing.
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Satrix Investments's replyOfficial
27 Aug 2020, 10:16Dear Mr De Freitas,
Thank you for bringing the issue to our attention.
As indicated by the email the issue was on the receiving entity side.
Our transfer team are working on resolving the issue with the receiving entity.
Sincere apologies for the terrible service experienced
Kind regards,
Thank you for bringing the issue to our attention.
As indicated by the email the issue was on the receiving entity side.
Our transfer team are working on resolving the issue with the receiving entity.
Sincere apologies for the terrible service experienced
Kind regards,
The Satrix Team
Satrix Investments's reply27 Aug 2020, 10:16
Official
Dear Mr De Freitas,
Thank you for bringing the issue to our attention.
As indicated by the email the issue was on the receiving entity side.
Our transfer team are working on resolving the issue with the receiving entity.
Sincere apologies for the terrible service experienced
Kind regards,
Thank you for bringing the issue to our attention.
As indicated by the email the issue was on the receiving entity side.
Our transfer team are working on resolving the issue with the receiving entity.
Sincere apologies for the terrible service experienced
Kind regards,
The Satrix Team