No assistance on Transaction queries and Terrible customer service

I have encounetered an issue on my portfolio that if I sell EFTs, it does not go into unsettled cash. I sold 3 seperate EFTs at the same time but only one went into unsettled cash with the other 2 just seemingly hanging. It is a nightmare to get a response out of Satrix as the agents tell me to send an email (if someone actually answers the phone) and they ensure me the problem will be resolved. The emails I sent does not get any response and so I am stuck in this enfuriating cycle (all just to complete the sale of my investments). This is highly frustrating as the money is just hanging at this point.