Most pathetic service

<p>I invest money with Satrix via a standing debit order. I needed some cash so I submitted on Thursday 29th December a repurshace form. The following day I was called to be told that my banking details needed to be the same as my debit order account. I explained to them my cheque account is overdrawn and I had problems with it and I wished to receive my cash on my business account the details of which I had provided. The useless lady promised to call me back which she didn't. The following Tuesday as Monday was a public holiday I decided to call Satrix myself and I spoke to someone who said to me my business account was acceptable but I needed to resubmit the repurchase form and mentioned the business name instead of my name as the account holder, naturally I did submit the form the following day, the Wednesday. The following day, the Thursday the same robotic lady who cannot answer questions or apply any thinking to my request called to tell me that they could not pay my cash into my business account. Again I called Satrix and this time very upset. I spoke to Mxolisi who said he was the manager, he said he understood my frustration and would get back to me with a positive response. Later that day another lady called to repeat that they could not pay into my business account. I called them back again ad spoke to Mxolisi who took a message and got Damanda to call me back. She advised me to open a new account which I did the very same day which was Wednesday and emailed the repurchase form the very first thing on Thursday morning. I got an email later in the day advising me that I needed a stamped bank letter, meaning I had to go back to the bank, something that I could have been told much earlier. After much frustration I went back to the bank on Friday 6th January 2017. Today is Tuesday 10 January 2017, I received an email informaing me that my cash will only be available in 5 business days. I did, in my last email request that this repurchase be attended to urgently seeing that I have been sent backwards and forwards. This request has seemingly been ignored. I think altogether I have spoken t 6 different people, none of whom helped. The fact that when you call Satrix you speak to someone who needs to put you through to someone in some God-forsaken call centre in a big red flag about how little they care about customers service. I have since requested Satrix Investment to stop any further debit orders from my account and refund me any funds remianing with them. I am looking forward to the big surprise of them actually understanding my request, let alone being able to execute it. I want nothing ever to do with Satrix, they have proven to me that they care more about their long delaying process than their customers. I am going to post this on all social media warning and advising my friends to steer away from Satrix and rather invest their monies with the many other more caring investment compnies out there. Thank you and goodbye Satrix Investment, you trully do suck.</p>