Incorrect trade on account- shares not reimbursed

Good day<br> <br> On 25/08/2015 I submitted a repurchase instruction to Satrix and received an sms at about 12noon that it has been received and will be attended to if all is in order. The following day I sent another instruction asking them to please ignore the instruction and act on the one sent 26/08/2015. I even phoned to ask if they'd received the instruction and was informed that my instruction for the 25th has already been acted upon and I must send ANOTHER instruction to make up the shortfall as the instruction for the 26th WON'T be acted upon - I confirmed this twice.<br> I received an sms about 2 days later that a redemption request has been done on my portfolio and the balance was paid into my acc. AT this stage I'd submitted an instruction for the shortfall and this was carried out on the 4th of September. This was despite the fact that I'd phoned the call centre advising them to not act on this as funds had been received. The lady I spoke to on the 3rd said she will inform the admin dep. <br> A note was placed on the instruction which I confirmed on the 6th of September. I was reimbursed for the fees and amounts for the incorrect trade. I wasn't reimbursed for the shares-