1 reviews | Active since May 2011
Incompetence admin
I recently changing my banking details and debit order amount for 3 accounts on Satrix. It took me more than a month, after submitting the correct documentation multiple times(!), only to find that my debit orders have not gone off. Surely it is a standard request? How can their admin disregard customer service so completely?
Dear Juan,
We apologise for the substandard service received from our administrators. We are busy investigating this matter and will revert with a response. You are correct in saying this is a standard request and should have been executed with ease. I will keep you updated on the progress of your request.
Kind regards,
Thembeka Khumalo
Satrix Client Relationship Manager
Dear Juan,
We apologise for the substandard service received from our administrators. We are busy investigating this matter and will revert with a response. You are correct in saying this is a standard request and should have been executed with ease. I will keep you updated on the progress of your request.
Kind regards,
Thembeka Khumalo
Satrix Client Relationship Manager