Huge problems in opening an investment

I submitted paperwork with proof of payment on 18/05 for my newborn.<br> <br> I received notification 24 hours later that the birth certificate could not be read and I must call in. When finally speaking to someone, who seems really disinterested. I was told I must try send it is a PDF and that everything else was okay.<br> <br> Then I get a call a few hours later to say that I need a bank account for my 2 week old. When I informed them that she doesn't have one and it is a business requirement with a no can help attitude, I decided to rather pull the plug.<br> <br> Who knew opening an investment for 21 years with a company for a minor was so difficult. Clearly Satrix don't know how to deal with clients with care, compassion and understanding.<br> <br> Best I find another company who wants my money and is willing to help.