JR
Jal R
1 reviews | Active since Jul 2014
11 Jul 2024, 09:13
DO NOT INVEST WITH SATRIX
DO NOT INVEST YOUR MONEY WITH SATRIX!! I have been unable to login to SATRIXNOW for 3 weeks! Numerous phone calls later and nothing. Received an email ticket number on the 3rd of July and to date, the 11th of July, NOTHING! No update, ***ol! Same useless excuse day after day, we have escalated this to the IT department... WHERE IS MY MONEY?!!
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Replies (3)0
Replies (3)
Satrix Investments's replyOfficial
15 Jul 2024, 15:46Good Day Mr. Rigaard
Sincere apologies for the terrible service experienced.
We are investigating this and will get back to you as soon as possible.
Kind regards,The Satrix Team
Sincere apologies for the terrible service experienced.
We are investigating this and will get back to you as soon as possible.
Kind regards,The Satrix Team
Satrix Investments's reply15 Jul 2024, 15:46
Official
Good Day Mr. Rigaard
Sincere apologies for the terrible service experienced.
We are investigating this and will get back to you as soon as possible.
Kind regards,The Satrix Team
Sincere apologies for the terrible service experienced.
We are investigating this and will get back to you as soon as possible.
Kind regards,The Satrix Team
JR
Jal R's updateReviewer Update
22 Jul 2024, 13:53The issue has been resolved by a very professional IT expert Ofentje, he kept us up to date on a daily basis while trying to resolve the matter, thank you. Very happy with his service and professionalism. However, poor communication from SATRIX initially resulted in an unnecessarily stressful situation where we couldnt access the account and werent sure what was happening.
JR
Jal R's update22 Jul 2024, 13:53
Reviewer Update
The issue has been resolved by a very professional IT expert Ofentje, he kept us up to date on a daily basis while trying to resolve the matter, thank you. Very happy with his service and professionalism. However, poor communication from SATRIX initially resulted in an unnecessarily stressful situation where we couldnt access the account and werent sure what was happening.
Satrix Investments's replyOfficial
22 Jul 2024, 14:37Good Day Jal
Thank you very much for the valuable feedback. We will be engaging with the relevant business unit to improve our client's experience.
Kind regards,
The Satrix Team
Thank you very much for the valuable feedback. We will be engaging with the relevant business unit to improve our client's experience.
Kind regards,
The Satrix Team
Satrix Investments's reply22 Jul 2024, 14:37
Official
Good Day Jal
Thank you very much for the valuable feedback. We will be engaging with the relevant business unit to improve our client's experience.
Kind regards,
The Satrix Team
Thank you very much for the valuable feedback. We will be engaging with the relevant business unit to improve our client's experience.
Kind regards,
The Satrix Team