Debit order details not changed

<p>Good day</p> <p> </p> <p>I submitted a request to Satrix investments (rather AOS) to change the debit order details on my investment. I received confirmation on the 17th of November 2016 that it was too late to change the debit order date for November and this will take effect as at December.</p> <p> </p> <p>Imagine my surprise when the debit order went off in January from my old account, especially since I had made a lump sum for the investment. I woul like Satrix to reverse the R900.00 deducted for the debit order as well as re-imburse me for the fees incurred for this debit order, R5.00. And please ensure the debit order will be deducted from the new account as per confirmation received in November. I received an e-mail this morning from Satrix that I must complete the form again and i am not prepared to do so. I also raised this issue yesterday telephonically and no one got back to me.</p> <p> </p> <p>Quite dissapointed as one has to constantly check with Satrix whether instructions have been received and carried out.</p>