Bad....Bad service when you want your own money

<p>I would like to withdraw some funds from my investement account!</p> <p>Satrix never "received some documents they needed".......I proved that they had them.</p> <p>I have made four phone calls, sent emails & been promised that my problem has been "elevated" but that I would be called back.......this has not happened.</p> <p>I am also told that the funds will take 5 days to release.......but this will only be when the process has been started, whenever that will be</p>