**** sale : paid no delivery

I ordered a shirt from them and i was given invoice t pay R470 which i did on Issued on 5 Sep 2024 and after i was told the shirt will be ready for collection in 14days, after which i was told shirts not delivered, then the printing machine is broken and then nothing. i requested a refund which i didn't get and now i no longer get a reply when i ask for my refund , their business number is ***