AWFUL SERVICE FROM SASS & MAINTENANCE

Item: SASS & MAINTENANCE
Rating: 1

On the 19 December 2016, my alarm gave us problems. We were away on holiday. We needed our alarm fixed so we contacted Andy from SASS & Maintenance. They went out quoted us and did what they thought needed to be done. During the entire time that we were on holiday the alarm did not work properly eventhough SASS & maintenance claimed that they fixed the alarm. We had a housesitter staying at our place and the alarm just gave him endless problems. My husband paid them R3800 for their work on the 23 December 2016. When we got back from holiday we noticed that the keypad that they had replaced was older than the one we initially had, so we contacted Andy again and told him that they needed to replace the keypad. Andy does absolutely nothing himself he gets another guy out, Hans that does all the work. When they came out again they said that there was more work to be done and quoted us again for the total amount of R10150. Apparently they had to rewire and redo somethings. My alarm still did not work properly. This was already the end of January. On the day thaey came out to rewire and do whatever else needed to be done, my gate motor was ****** that evening. My alarm was not working. After endless phone calls to Andy from SASS & Maintenance which were never answered, we were left no choice but to look for an alternative company to sort out our alarm. Colin from another company came out. He was so helpful and friendly, he sorted out our alarm in 2 minutes. When he saw our keypad he was completely shocked that SASS & Maintenance had given us a lightening damaged keypad. He saw this immediately and also stated that the wiring was done very badly. When I tried to contact Andy fro SASS & Maintenance again from a different number I got an answer. I told him that I wanted our keypad that they had installed replaced as this ws not a new keypad and sent him the email that I recieved from Colin stating that it was clearly not a new key pad. Andy denied that we had paid for a new keypad, eventhough it is on his quote and we have proof of payment. This is completely unacceptable. It is now the end of March 2017 and our problem is still not sorted out. I would not want anyone to go through what I have been through with SASS & Maintenance. Their company registration number is ***. Something has to be done to close these companys down. They take your money and do not provide you with a service at all.

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