Poor service

I had a parcel lost or ****** from dsv road tw months ago. I had my supplier who sent the parcel from jhb fill out a claim form from dsv on my behalf and sent it to dsv so I could be compensated or refunded. I was told by dsv that Sasria takes longer than 30 days to let them know what is going on and they have not yet received any feedback. How long more should I wait for Sasria to reply to Dsv about this claim being paid out. This is very bad service because I paid for something I never received. The claim form is under the name Sarah Finch and the company name is Oh My Plush Toys. Please contact Mrs Kistan on *** about the above not being resolved.