IS
Isabel S

1 reviews | Active since Jan 2018

15 Feb 2018, 11:42

Worst expierence at sasol midstream ridge

On the 10 January 2018 I went to put petrol in like always for the last 7years. I left; went home on my way drove 80km my bonnet flew open I nearly rolled my car ; imagine if I was on the highway I could have caused a mayor accident. My bonnet bent so badly that they had to replace it. So I went to the owner the next they told him what happened that the petrol attendant did not close the bonnet properly. He told me its not their problem; they are not responsible for my damage. What a shocker really what happened to humanity in midstream ridge sasol. The owner started with excuses like its an old car, I went through a pothole and a speed hump ect. So needless to say I lost my out bonus; had to rent a car and pay the excess to have my car fixed. If you look at the petroleum law we are not allowed to put our own petrol that is why there are petrol attendants and that's why sasol are ,50% liable for damages. So I went to sasol head offices they send a mediater to midstream ridge he phoned me and said that the owner Mark Venter don't want me there at the meeting why what did he got to hide. So now the people of sasol said they can't do anything further the owner says its not their fault. Really this I can't accept and he also said if I want to take it further I'm welcome... who got money for an attorney not me. My word not everybody that work in midstream got money like the owner of midstream ridge sasol. Under no circumstances can I not tell everybody to support sasol midstream ridge. What happened to humanity they got insurance for negligence like that. I know of garage owners that does not agree with their responding regarding this case. I just feel that the mediator of sasol head office did not do his job. Thanx Isabel Stander ********** 163

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Replies (1)
Sasol
Sasol's reply16 Feb 2018, 06:36
Official

Dear Isabel,

We acknowledge receipt of your complaint, the complaint will be forwarded to the relevant department for further investigation and feedback.

Regards

SAE Contact Centre

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