Worst Customer service

Hello Peter. My Name is Oscar I have been a loyal Sasol customer for many years and accumulated a significant amount of Sasol Rewards. However, when I recently attempted to claim them, I discovered that my profile was still linked to an old cellphone number.

This is where my frustrations began. I contacted customer care several times and was repeatedly assured that the issue would be resolved, yet nothing happened. After months of no progress, I resorted to sending an email. I then received a call from a lady who was extremely rude and dismissive, and to make matters worse, she closed my case without providing any resolution.

This matter has been dragging on for over four months now. I am highly disappointed with the level of service and lack of accountability. As a loyal customer, I expected better from Sasol.