We do not need clients like you / "Ons het nie kliente soos jy hier nodig nie"

Item: Sasol
Rating: 1
Author: Magnus A

Owner/Manager refused to assist in correcting a wrongly entered Odometer reading on my fleet card. The owner/manager offered to stamp the petrol slip and write letters which is not the correct procedure. They also gave excuses such as "They don't know who assisted me" and "They are not able to find the machine the transaction was done on".

After I got angry and made a raucous to draw attention to their bad client service, the owner/manager walked up to my vehicle and said that "We do not need clients like you" (I view that "we" as SASOL).

Helpful (0)

Replies (2)

Sasol's replyOfficial

20 Aug 2019, 06:02

Good morning Magnus,

Thank you for taking the time to send us your complaint. On behalf of Sasol, we do apologise for such service rendered to you.

Please could you provide us with the name of the Sasol service station, so that we may log the complaint and escalate it to the Retail Account Manager for intervention.

Kind regards,
Quality, Incident and Complaints Management

Sasol's reply20 Aug 2019, 06:02

Official

Sasol's replyOfficial

20 Aug 2019, 09:01

Good morning Marnus,

Thank you for the additional information.

I have logged the complaint for you under reference number: 1.0.0.3.5.2.5.4.1. It will be escalated to the Retail Account Manager for assistance.

Kind regards
Quality, Incident and Complaints Management

Sasol's reply20 Aug 2019, 09:01

Official