Very Very Poor service from Sasol Rewards Help desk. Rude as well

Good day I wrote a review here and Sasol rep**** with a case number as if they were going to resolve my query. 5 weeks later nothing happend. no one contacted me to try and assist. I do understand that Sasol is a big company and I am just a nobody my complain wont be take seriously. Its sad how we are treated by service providers like Sasol when we have shown loyalty to them. I am very very sad instead of being angry as the rewards used to help me a lot. but maybe its time to move. I spend atleast R6000 rands on fuel only at Sasol per month however I get it its small money for Sasol