WV
Warren V

1 reviews | Active since Jan 2024

16 May 2024, 22:55

Useless service!

Sasol Kingfisher useless staff members asleep in the shop! I waited 20 minutes just to see anyone inside the shop. After waiting some more one of the workers woke up as there were other customers inside the store. Thereafter she looks through the glass from the inside and never comes to assist! I call the telephone and no one answers. After barely getting home without fuel the useless staff members call me back and tell me there is only one person working night shift but I can clearly hear I'm speaking to a guy this time around!? Management needs to get their staff in order it's not the first time I have had issues with this Sasol as they previously broke my key in the fuel tank cap leaving me stranded without petrol! Would not recommend this place to anyone and will definitely be using one of the other 3 garages in the area from now on!

0
Replies (3)
Sasol
Sasol's reply17 May 2024, 07:46
Official
 Dear  Warren Venter  Your email has been successfully logged with the Sasol Contact Centre.  Reference no: CS*** Description: Staff members asleep in the shop! I waited 20 minutes just to see anyone inside the shop  Your request is currently being processed and feedback will be provided as soon as possible.  Regards 

Sasol Queries Team

WV
Warren V's update20 May 2024, 20:30
Reviewer Update
How long does it take to give feedback on a matter or is one to expect the same level of service with the customer services ??
Sasol
Sasol's reply21 May 2024, 07:53
Official
Good day Warren

Thank you for reaching out to Sasol.

We do apologise for the lack of feedback on this matter. A follow up has been done now with the respective Retail Account Manager to urgently resolve this issue.

Regards
Sasol Queries team.