JT
Juanita T

1 reviews | Active since Sept 2016

01 Aug 2017, 13:14

Unsatisfactory Service

<p>Last week I visited the local Sasol garage in Randburg on 2 separate occasions and purchased an energy drink at R9.90 which I swiped for each day. Today, I was informed that the garage does not allow customers to purchase anything with a bank card for less than R20.</p> <p> </p> <p>I went onto my banking app on my phone and showed the cashier that I did infact swipe for less than R10 on 2 different occasions however would not allow me to do so today.</p> <p> </p> <p>I was forced to withdraw cash from the atm in the store which I was charged R10.50 when I wanted to purchase something that costed less than that.</p> <p> </p> <p>I understand that it may be a rule within that garage and several others however why allow me to swipe before and then refuse on the 3rd occasion. If i do not require anything to the value of R20 we are being forced into purchasing just because we do not have cash on us.</p> <p> </p> <p>Appalling services and a very dissatisfied customer.</p>

0
Replies (1)
Sasol
Sasol's reply01 Aug 2017, 15:24
Official

We acknowledge receipt of your complaint from Hello Peter, the complaint will be forwarded to the Retail Territory Manager to liaise with the service station.

Regards
SAE Contact Centre
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