KM
Katlego M

1 reviews | Active since Feb 2014

10 Jun 2017, 18:27

Unprofessionalism

<p>We told the petrol attendant (Tshepo) to pour R50 out of R100, he goes and pours the full R100. When we tell the guy he made a mistake and for him to fetch his manager (Ronald) so we can sort it out he goes and starts serving other cars. I had to get out of the car and fetch the manager myself who when he comes decides to defend the attendant instead of listen to us as customers. We had this back and forth with the manager trying find out who was right. We tell the manager that the attendant had earphones in his ear and therefore didn't hear our instruction, we also tell him that if he did not hear he should have asked us what we wanted from him which he didn't do. Eventually the manager decides something amazing and says that they will siphon out the petrol. Eventually we just got frustrated and left. It was unnecessary and unproffessional plus manager was condescending and allowed his employee to be rude to customers . I wish I recorded what happened </p>

0
Replies (1)
Sasol
Sasol's reply26 Jun 2017, 08:57
Official

Hello

We acknowledge receipt of your complaint from Hello Peter, the complaint will be forwarded to the Retail Territory Manager to liaise with the service station.

Regards
SAE Contact Centre
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